Privacy Policy

3PL Sunshine Coast respects your privacy and is committed to protecting your personal information. We handle personal information in accordance with the Australian Privacy Principles contained within the Privacy Act 1988 (Cth).

Information We Collect

We may collect personal information including:

• name
• company name
• email address
• phone number
• billing and business addresses
• shipping and delivery information
• account and order information
• inventory and fulfilment data
• payment and transaction details
• website usage and technical information
• communications and support enquiries

How We Collect Information

Information may be collected when you:

• submit an enquiry
• request a quotation
• become a fulfilment client
• integrate your ecommerce platform
• contact us for support
• browse our website
• submit forms or documentation

How We Use Your Information

We may use your information to:

• provide warehousing and fulfilment services
• manage inventory and shipping operations
• process orders and dispatches
• provide customer and technical support
• manage accounts and transactions
• communicate regarding services and fulfilment activities
• prevent fraud and unauthorised activity
• improve our website, systems, and services
• comply with legal obligations

Disclosure of Information

We may disclose information to trusted third parties including:

• shipping and courier providers
• payment providers
• software and ecommerce integration providers
• IT and cloud hosting providers
• marketing and analytics providers
• fraud prevention and security providers
• government or regulatory authorities where required by law

We do not sell personal information to third parties.

Cookies & Website Analytics

Our website may use cookies, tracking technologies, analytics tools, and advertising platforms to:

• improve website functionality
• understand website usage
• measure marketing performance
• improve customer experience

You may disable cookies through your browser settings, however some website functionality may be affected.

Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

While we take security seriously, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

Access & Correction

You may request access to personal information we hold about you and request corrections where necessary.

Requests may be submitted using our contact details below.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites.

Policy Updates

This Privacy Policy may be updated from time to time without notice. Updated versions will be published on this website.