Returns & Refunds Policy

This Returns & Refunds Policy applies to all warehousing, fulfilment, storage, logistics, and associated services provided by 3PL Sunshine Coast.

Nature of Services

3PL Sunshine Coast provides third-party logistics and fulfilment services on behalf of clients.

We do not manufacture, own, or retail the products being stored or dispatched unless otherwise stated.

Clients remain responsible for:

• their products
• customer warranties
• consumer claims
• refund obligations to their customers
• product suitability
• product quality
• product compliance

Incorrect Picks & Fulfilment Errors

If 3PL Sunshine Coast incorrectly picks, packs, or dispatches an order due solely to our operational error, we may, at our discretion:

• re-pick and re-pack the order at no additional fulfilment charge
• arrange replacement dispatch of the affected items
• provide reasonable operational assistance to rectify the issue

Claims relating to fulfilment errors must be reported as soon as reasonably possible after delivery or notification of the issue.

No Liability for Consequential Loss

To the maximum extent permitted by law, 3PL Sunshine Coast is not liable for:

• loss of profit
• loss of revenue
• loss of business opportunity
• customer compensation claims
• reputational damage
• chargebacks
• marketplace penalties
• advertising costs
• production downtime
• indirect or consequential losses

Our liability is limited solely to the re-supply of the affected fulfilment services or the reasonable direct cost of those services.

Carrier & Freight Issues

3PL Sunshine Coast is not responsible for carrier-related issues including:

• delivery delays
• lost parcels
• damaged freight
• missed scans
• delivery failures
• customs delays
• theft after dispatch
• carrier operational failures

Freight claims remain subject to the relevant carrier’s investigation and assessment procedures.

Client-Supplied Information

3PL Sunshine Coast is not liable for errors arising from:

• incorrect SKU data
• incorrect barcodes
• incorrect inventory information
• incorrect shipping addresses
• integration failures
• software sync issues
• customer-entered errors
• incorrect packaging instructions

Clients remain responsible for ensuring all supplied information is accurate and current.

Inspection & Claims

Clients must inspect:

• inventory reports
• dispatch records
• returns reports
• shipment tracking information

Any claims or discrepancies must be reported promptly.

Failure to report issues within a reasonable timeframe may result in claims being denied.

Storage & Inventory Risk

Goods stored with 3PL Sunshine Coast remain at the Client’s risk unless otherwise agreed in writing.

Clients are responsible for maintaining appropriate insurance for:

• inventory loss
• inventory damage
• theft
• business interruption
• transit risks
• product liability

No Performance Guarantees

3PL Sunshine Coast does not guarantee:

• specific dispatch volumes
• carrier performance
• delivery timeframes
• software uptime
• inventory accuracy
• integration reliability

Operational outcomes may vary depending on inventory quality, system integrations, carrier performance, client instructions, and external operational factors.

Australian Consumer Law

Nothing in this Policy excludes rights that cannot legally be excluded under Australian Consumer Law.