Terms & Conditions

These Terms & Conditions govern all services provided by 3PL Sunshine Coast, including warehousing, storage, fulfilment, freight coordination, pick and pack services, inventory handling, ecommerce integrations, and associated logistics services.

By engaging our services, submitting inventory, storing goods with us, or using this website, you acknowledge and agree to these Terms & Conditions in full.

Service Scope

3PL Sunshine Coast provides third-party logistics and fulfilment services including:

• warehousing and storage
• pick and pack fulfilment
• inventory handling
• freight coordination
• returns processing
• kitting and assembly services
• ecommerce and software integrations
• related logistics and operational services

Client Responsibility

Clients are solely responsible for ensuring that all products, inventory, packaging, labels, product descriptions, weights, dimensions, compliance requirements, dangerous goods declarations, and shipping instructions are accurate and lawful.

3PL Sunshine Coast accepts no responsibility for losses, delays, damages, carrier rejections, fines, or claims arising from inaccurate or incomplete information provided by the client.

Service Agreements

Clients may be required to enter into separate service agreements, credit applications, trading terms, software agreements, authority forms, or operational procedures prior to commencement of services.

3PL Sunshine Coast reserves the right to refuse service, suspend services, or terminate client relationships at its sole discretion.

Pricing & Quotations

All pricing provided by 3PL Sunshine Coast is indicative only unless confirmed in writing.

Charges may vary based on:

• storage requirements
• order volume
• labour requirements
• product complexity
• freight requirements
• special handling requirements
• seasonal fluctuations

We reserve the right to amend pricing at any time upon reasonable notice.

Payment Terms

Unless otherwise agreed in writing, all invoices are payable strictly within the stated payment terms.

Failure to make payment by the due date may result in:

• suspension of services
• withholding of inventory
• suspension of dispatches
• refusal to release goods
• additional administration fees
• interest charges
• debt recovery action
• legal proceedings

The client remains liable for all recovery costs, collection fees, legal costs, and associated expenses incurred in recovering overdue amounts.

Warehouse Lien & Right to Hold Goods

3PL Sunshine Coast retains a general and particular lien over all goods held on behalf of the client for any unpaid amounts owed by the client.

We reserve the right to withhold, retain, refuse release, or prevent dispatch of goods until all outstanding invoices, fees, charges, and costs have been paid in full.

Abandoned, Unclaimed, or Unpaid Goods

Where:

• accounts remain unpaid
• clients cannot be contacted
• goods remain unclaimed
• services are abandoned
• clients fail to provide collection instructions

3PL Sunshine Coast reserves the right, after reasonable attempts at contact, to dispose of, surrender, destroy, liquidate, recycle, or sell goods to recover outstanding amounts and associated costs.

Any shortfall remains payable by the client.

Storage & Inventory Risk

Goods are stored at the client’s risk unless otherwise agreed in writing.

Clients are responsible for maintaining adequate insurance for:

• inventory
• loss
• damage
• theft
• business interruption
• transit risk

3PL Sunshine Coast does not guarantee uninterrupted service, inventory accuracy, stock availability, or carrier performance.

Dispatch & Freight

Dispatch and delivery timeframes are estimates only and are not guaranteed.

We are not liable for carrier delays, failed deliveries, weather events, customs delays, lost freight, or third-party transport issues.

Inspection & Claims

Clients must inspect all inventory movements, reports, deliveries, returns, and fulfilment activities promptly.

Any discrepancies, shortages, damages, or claims must be reported within a reasonable timeframe.

Failure to report issues promptly may result in claims being denied.

Limitation of Liability

To the maximum extent permitted by law:

• our liability is limited to the re-supply of services or the cost of re-supplying services
• we are not liable for indirect, consequential, special, or business losses
• we are not liable for loss of revenue, profit, opportunity, reputation, or goodwill
• we are not liable for software outages, integration failures, or carrier errors

Nothing in these Terms excludes rights that cannot legally be excluded under Australian Consumer Law.

Acceptable Use

We reserve the right to refuse or terminate services involving:

• unlawful goods
• dangerous or prohibited goods
• counterfeit products
• offensive or inappropriate material
• fraudulent activity
• unreasonable operational requirements

Website Use

Website content is provided for general information purposes only.

We make no guarantees regarding website accuracy, availability, uptime, or uninterrupted access.

Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Queensland.