Shipping Policy

At 3PL Sunshine Coast, we dispatch orders on behalf of our clients using trusted Australian and international delivery partners.

Order Dispatch

Orders are processed based on each client’s agreed fulfilment requirements, stock availability, carrier cut-off times, and order volume.

Most orders are dispatched as quickly as possible during business hours. Orders received outside business hours, on weekends, or on public holidays will generally be processed the next business day.

Dispatch times may vary during peak periods, sales events, stock delays, system issues, or carrier disruptions.

Carrier Selection

We may use Australia Post, StarTrack, TNT, courier networks, freight providers, or other suitable carriers depending on:

• parcel size and weight
• delivery location
• service availability
• item type
• client requirements
• cost efficiency
• delivery reliability

3PL Sunshine Coast reserves the right to select the most appropriate carrier unless a specific carrier has been agreed with the client.

Domestic Shipping

Orders may be shipped using standard parcel services, express parcel services, courier services, or road freight.

Heavy, bulky, fragile, or oversized items may require special handling, additional packaging, palletisation, tailgate delivery, or courier/freight services. Additional charges may apply.

International Shipping

International shipping may be available depending on the client, product type, destination, weight, and carrier availability.

International shipping costs do not include import duties, taxes, customs clearance fees, or destination charges. These costs are the responsibility of the receiver or end customer.

Some items may be restricted or unavailable for international shipping.

Shipping Costs

Shipping charges are calculated based on factors including:

• weight
• dimensions
• destination
• carrier service
• packaging requirements
• special handling requirements

Freight charges are billed separately unless otherwise agreed.

Packaging, handling, labelling, documentation, and special packing requirements may be charged in accordance with the client’s agreed pricing schedule.

Damaged, Lost, or Missing Items

If an order arrives damaged, incomplete, or missing, the issue should be reported as soon as possible.

Claims may require:

• photographs of the damaged item
• photographs of internal packaging
• photographs of external packaging
• photographs of shipping labels
• order number and delivery details
• any carrier correspondence

Carrier claims must be assessed by the relevant shipping provider before a resolution can be confirmed.

Delays in reporting damage, loss, or missing items may affect the outcome of a claim.

Fragile, Heavy, or Awkward Items

Some products require additional handling or packaging due to size, weight, fragility, or shape.

Where required, additional handling charges may apply. Standard carriers may not guarantee coverage for fragile items, even when items are packed appropriately.

Authority to Leave

Where Authority to Leave is selected or authorised, the receiver accepts responsibility once the carrier marks the parcel as delivered.

3PL Sunshine Coast is not responsible for loss, theft, or damage after a parcel has been delivered under Authority to Leave instructions.

Client Responsibilities

Clients are responsible for providing accurate:

• product information
• weights and dimensions
• shipping rules
• packaging requirements
• customer delivery details
• dangerous goods or restricted goods information

Incorrect or incomplete information may result in delays, additional charges, failed deliveries, or carrier rejections.